Refund Policy

Agent Jeremy offers a free trial with no credit card required. When you choose to purchase a paid monthly subscription, you are entitled to a 14-day refund period for any subscription payment, as described below.

You may cancel your subscription at any time to stop future renewals. Refund eligibility for any payment already made is governed solely by the 14-day refund right described below.

For customers in the EU/EEA, payments are processed through Paddle, which acts as the merchant of record. Paddle appears on your card or bank statement and handles chargebacks and payment disputes with card networks and banks.

You may request a full refund within 14 calendar days of any subscription payment, for any reason.

To request a refund, email contact@agent-jeremy.com with a clear statement that you wish to receive a refund. You may (but do not have to) use the model refund request form in the Annex below.

Refunds are processed within 14 calendar days of your refund request, to your original payment method.

This 14-day guarantee is in addition to, and does not replace, any other statutory consumer-protection rights that apply under the law of your country of residence.

You can cancel your subscription at any time, with effect from the end of the current paid month, in your account settings, via the bot, or by emailing contact@agent-jeremy.com. There is no cancellation fee.

After cancellation, you keep access until the end of the period you have already paid for; no further charges are made.

Cancelling your subscription stops future renewals. Refund eligibility for any payment already made is governed by the 14-day refund right in Section 2 above.

If your account is terminated for a breach of our Terms of Use, your access ends immediately. Other than the refund rights described in this policy, we are not obliged to refund fees already paid, except as required by applicable law.

If you have a question about a charge, want to cancel, or want to request a refund, please contact us first at contact@agent-jeremy.com so we can process it (directly or via Paddle, as applicable).

Refund requests made within 14 calendar days of a subscription payment are eligible for a full refund and will be processed to the original payment method.

We are not responsible for processing errors, declined transactions, or fees charged by your bank or payment provider.

Please contact us at contact@agent-jeremy.com before initiating a chargeback with your bank or card issuer, so we can help resolve the issue directly.

Paddle, as merchant of record, handles chargebacks and payment disputes with card networks and banks. Your payment details are processed by Paddle and are not stored on our servers.

For refund requests, cancellation, or questions about a charge: contact@agent-jeremy.com

Complete and send this form only if you wish to withdraw from the contract.

To: Agent Jeremy (Ori Zvida), contact@agent-jeremy.com.

"I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: Agent Jeremy monthly subscription."

Please include in your message: the date you ordered, your name(s), your address, the email address used for your account, and the date of your withdrawal notice. A signature is only required if this form is submitted on paper.