Terms of Use — Netherlands / European Union

The Service is a technology tool that monitors and aggregates publicly available information from the internet, including listings published by third parties, and forwards matching results to Users. The Company does not guarantee the accuracy, completeness or availability of information collected from third-party sources.

Agent Jeremy is an automated software agent (a "bot"). When you interact with Jeremy on Telegram, WhatsApp or the website, you are communicating with an automated system, not a human being. Human support is available at contact@agent-jeremy.com.

Agent Jeremy is not a real estate agency or broker. It does not represent property owners or landlords and is not involved in any negotiation, viewing arrangement, or the conclusion of any lease or purchase agreement between Users and third parties. Any agreement you enter into regarding a property is solely between you and the relevant third party.

The Service is available only to individuals aged 18 or over who have the legal capacity to enter into binding agreements. By using the Service, you confirm that the information you provide is accurate and that you are using the Service for your own personal, non-commercial purposes.

You may not: resell, sublicense or commercially exploit any information obtained through the Service; use automated tools, bots or scrapers to extract data from the Service; or transfer your account or access credentials to a third party.

3.1 Free trial. New Users may be offered a free trial of 3 days with no credit card required. During the trial you have full access to premium features. When the trial ends, access to alerts stops unless you choose to purchase a paid monthly subscription. No payment is taken automatically when the trial ends.

3.2 Monthly subscription and auto-renewal. Access to premium features requires a paid monthly subscription at the price displayed at checkout. Your subscription renews automatically each month, and the then-current monthly fee is charged to your payment method at the start of each renewal period, until you cancel. Before your first payment, you will be shown clearly: the monthly price including VAT, the fact that the subscription auto-renews monthly, the date of the first (and subsequent) charge, and how to cancel. You can cancel at any time, with effect from the end of the current paid month, in your account settings, via the bot, or by emailing contact@agent-jeremy.com. There is no cancellation fee. After cancellation you keep access until the end of the period you have already paid for; no further charges are made.

3.3 Price changes. We may change the monthly price for future renewal periods. If we do, we will notify you by email and/or through the bot at least 30 days before the new price first applies to your subscription, and you may cancel before the change takes effect. Price changes never apply retroactively to a period you have already paid for.

3.4 Refund guarantee (14 days). You may withdraw from your paid subscription within 14 days of your first charge, for any reason, for a full refund of that charge. To withdraw, email contact@agent-jeremy.com with a clear statement that you wish to withdraw. You may (but do not have to) use the model withdrawal form in the Annex. Refunds are processed within 14 days of your request, to your original payment method. This is in addition to, and does not replace, any statutory consumer-protection rights that apply under the law of your country of residence. After the 14-day window has passed, you can still cancel at any time as described in Section 3.2 — this stops future renewals but does not refund the current period.

We must deliver the Service in conformity with these Terms and with the requirements that apply to digital services under Dutch and EU law (including the Digital Content and Digital Services Directive (EU) 2019/770, as implemented in Book 7 of the Dutch Civil Code). If the Service does not conform, you are entitled to have it brought into conformity, to a proportionate price reduction, or, in appropriate cases, to terminate the contract, in each case in accordance with applicable law. Nothing in these Terms limits or excludes these statutory rights.

All rights in the design, source code, algorithms and text content of Agent Jeremy are exclusively reserved to the Company. You may not copy, reverse-engineer, rewrite or distribute any part of the Service without our prior written consent.

We process personal data in accordance with our Privacy Policy and with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Dutch GDPR Implementation Act (Uitvoeringswet AVG). Depending on the processing activity, our legal basis is performance of the contract with you, our legitimate interest in operating and improving the Service, your consent, or compliance with a legal obligation.

You have the right to access, rectify, erase or restrict processing of your personal data, to data portability, and to object to processing based on legitimate interest or carried out for direct marketing. Where processing is based on consent, you may withdraw it at any time. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or with the supervisory authority of your habitual residence.

The Company is established in Israel. The European Commission has recognised Israel as providing an adequate level of data protection for the purposes of EU law, so personal data may be transferred to the Company in Israel without additional safeguards. Where we engage processors located outside the EEA or a country recognised as adequate, we put in place appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

By using the bot, you agree to receive operational messages and service updates through the Telegram/WhatsApp channels you have connected to your account.

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of the State of Israel, without regard to its conflict-of-law rules. Subject to the paragraph below, the competent courts of Tel Aviv-Jaffa, Israel, have exclusive jurisdiction over any such dispute.

If you are a consumer habitually resident in the Netherlands or elsewhere in the EU/EEA, this choice of law does not deprive you of the protection of any mandatory consumer-protection provisions of the law of your country of residence, which continue to apply under Article 6 of the Rome I Regulation (EC) 593/2008. In addition, under Regulation (EU) 1215/2012 (Brussels I Recast), an advance jurisdiction agreement of this kind is not binding on EU-domiciled consumers: notwithstanding the paragraph above, you remain entitled to bring proceedings against us before the courts of your own place of residence, and we may bring proceedings against you only before the courts of the EU member state in which you are domiciled.

The Service is provided "as is" and "as available". Property information is collected from third-party sources and we do not warrant its accuracy, completeness or timeliness.

Nothing in these Terms excludes or limits our liability for: (a) intent (opzet) or gross negligence (bewuste roekeloosheid) of the Company; (b) death or personal injury caused by our negligence; (c) fraud or fraudulent misrepresentation; or (d) any other liability that cannot be excluded or limited under mandatory Dutch or EU law, including the statutory conformity rights described in Section 4.

Subject to the above, and to the maximum extent permitted by law, our total liability arising from or relating to the Service is limited to the amount you paid for the Service in the three (3) months preceding the event giving rise to the claim, and we are not liable for indirect, incidental or consequential damages, including loss of profit or loss of data.

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, telecommunications or internet-provider failures, changes to or unavailability of third-party APIs, or government action.

You must not: use the Service for an unlawful purpose; attempt to gain unauthorised access to the Service or to other users' accounts; interfere with or disrupt the Service or its servers; use automated scripts, bots or scrapers to collect data; impersonate another person or entity; transmit spam, viruses or malicious code; or abuse, harass or send unsolicited messages through the Telegram or WhatsApp bot interfaces.

We may suspend or terminate your account for a breach of these Terms, suspected fraud, abusive conduct, or non-payment. Where reasonably possible, we will give you notice and an opportunity to remedy the issue before termination; for serious breaches, we may act immediately. On termination for breach, your right to access the Service ends immediately, and, other than the refund rights described in Section 3, we are not obliged to refund fees already paid, except as required by applicable law.

For customers in the EU/EEA, payments are processed through Paddle, which acts as the merchant of record for your purchase. The purchase contract for the subscription itself is concluded with Paddle as merchant of record and authorised reseller; these Terms govern your access to and use of the Service. Paddle appears as the merchant on your card or bank statement, issues the invoice/receipt, calculates and remits any applicable VAT, and handles chargebacks and payment disputes directly with card networks and banks. Your payment details are processed by Paddle and are not stored on our servers. By making a payment, you also agree to Paddle's applicable terms of use and privacy policy.

If you have a question about a charge, want to cancel, or want to exercise your withdrawal right under Section 3, please contact us first at contact@agent-jeremy.com so we can process it (directly or via Paddle, as applicable). Refunds due under the statutory right of withdrawal are processed within 14 calendar days of your withdrawal notice; other approved refunds are processed within 14 calendar days of approval, in each case to your original payment method. We are not responsible for processing errors, declined transactions, or fees charged by your bank or payment provider.

We may modify, suspend or discontinue the Service, or any part of it, for reasons including maintenance, security, technical issues, or business or legal requirements. Price changes are governed by Section 3.3.

If we make a change to the Service that materially reduces its core functionality to your detriment, we will give you reasonable advance notice where possible, and you may terminate your then-current subscription without penalty and receive a pro-rata refund of the unused part of the current period.

If you have a complaint, please contact us first at contact@agent-jeremy.com; we will acknowledge your complaint promptly and respond substantively within 14 days. The EU's Online Dispute Resolution platform was discontinued by the European Commission on 20 July 2025 and is no longer available. If we are unable to resolve your complaint directly, you may contact the European Consumer Centre Netherlands (ECC Nederland) or consult the European Commission's consumer redress resources for guidance on out-of-court dispute resolution bodies, or bring the matter before the competent court as set out in Section 7.

Severability: if any provision of these Terms is found invalid or unenforceable by a competent court, that provision is severed and the remaining provisions continue in full force.

Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements or understandings, whether written or oral.

No waiver: our failure to enforce any provision of these Terms is not a waiver of that or any other provision. No waiver is valid unless made in writing and signed by an authorised representative of the Company.

Assignment: we may assign or transfer these Terms and our rights and obligations under them to a third party, including in connection with a sale of the business or its assets, and will notify you of any such assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Language: these Terms are drawn up in English. If a translated version is made available and conflicts with the English version, the English version prevails, save where a local-language version is required to prevail by mandatory consumer-protection law.

Notices: legal notices, questions or correspondence regarding these Terms should be sent to Agent Jeremy customer service at contact@agent-jeremy.com. Notices to you will be sent to the email address provided at registration and are deemed received 24 hours after sending, unless you demonstrate that you received the notice later or not at all.

The Service is intended for users aged 18 and over. Users under 18 are prohibited from using the Service. If we become aware that an account belongs to a user under 18, that account will be terminated immediately.

Agent Jeremy customer service — email: contact@agent-jeremy.com

Complete and send this form only if you wish to withdraw from the contract.

To: Agent Jeremy (Ori Zvida), contact@agent-jeremy.com.

"I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: Agent Jeremy monthly subscription."

Please include in your message: the date you ordered, your name(s), your address, the email address used for your account, and the date of your withdrawal notice. A signature is only required if this form is submitted on paper.